Soraya Veldhuizen values your satisfaction with every order. Returns or exchanges are accepted within 14 days of receiving your order. Return shipping is at your own cost and risk, so please ensure you send the item back insured.
You can initiate a return by contacting Soraya through email (contact@sorayaveldhuizen.com) or the contact form. Include the reason for the return and if you’d like an exchange (remember to provide the correct ring size if applicable).
For smooth processing, please include:
– Order number
– Your full name
– Email address
– Any other details
Return the item in its original packaging to:
SV – Soraya Veldhuizen, Postbus 1014, 1300 BA in Almere, The Netherlands.
Once the returned item is received, you’ll receive a confirmation email. The refund will be processed within a few days to the account Soraya Veldhuizen has on record.
Custom Orders
Custom orders cannot be exchanged or returned. These items are made to your specifications and are personal. We always discuss these orders with customers before confirmation.
If there are any issues with your order upon delivery, please don’t hesitate to contact us. Soraya wants you to wear your jewelry with pride and joy 💖.